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Frequently Asked Questions

How to Use

■ Lock Plate (Flap) System

【When Entering】
① Drive over the lock plate and park in the space.
② After a short time, the lock plate will rise and secure your tire.
③ Once you confirm that the lock plate has risen, parking is complete.
【入庫時】ロック板（フラップ）方式のご利用方法
【When Exiting】
① At the payment machine, enter your parking space number on the keypad. The parking fee will be displayed.
② After completing payment, the lock plate will lower.
③ Once you confirm the lock plate is fully down, exit the space.
【出庫時】ロック板（フラップ）方式のご利用方法 ※The method of entry, exit, or payment may differ depending on the equipment.
※In some parking lots, the lock plate is installed in front of the parking space.
※In addition to cash, service tickets and credit cards may be available.
※Be careful of surroundings and equipment operation when entering, exiting, paying, or walking inside the lot.
※If you delay exiting after payment, the lock plate may rise again, requiring another payment.
※If you exit without confirming the lock plate has lowered, we cannot be responsible for any damage to your vehicle.

■ Gate System

【When Entering】
① Stop at the ticket machine and press the issue button.
② Take the parking ticket; the gate bar will rise. Enter and park in an available space.
【入庫時】ゲート方式のご利用方法
【When Exiting】
① Stop at the payment machine and insert your parking ticket. The fee will be displayed.
② After completing payment, the gate bar will rise and you may exit.
※Methods may differ depending on equipment.
※In addition to cash, service tickets and credit cards may be accepted.
※Exercise caution with passengers and equipment when entering, exiting, or paying.

■ Types of Parking Facilities

There are the following types of parking facilities operated and managed by Trust Park.

【Gate Type】

Equipped with a gate bar at entrance/exit. Take a ticket and find your own space.

【Coin (Lock Plate) Type】

Each space has a flap (lock plate) that rises after parking and lowers after payment.

【Tower Type】

Vehicles are placed on pallets and stored in a building mechanically. May have height/size limits.

【Multi-level (Self-driving) Type:】

Drivers use ramps inside a building to find a parking space. Higher vehicle clearance than tower type.

【Flat Lot】

Surface parking lot with no height restrictions. Payment usually handled by staff.

【Mechanical Stacker】

Vehicles are stacked 2–4 levels using movable pallets. May take time to retrieve vehicles.

【Ticket Type】

Buy a time ticket after parking and place it on your dashboard.

【Flapless】

No lock plate; usage is monitored by cameras. Charges start after a set time.

【Cashless (QR) Type】

No machines or lock plates. Scan a QR code with your smartphone and pay online.

【Bicycle Parking:】

Equipped with racks or chains that lock the front wheel.

■ Important Notes (Parking Time & Vehicle Size)

Standard operating hours are 24 hours (varies by location).
Maximum use per entry: 48 hours. If you plan to exceed 48 hours, contact the call center (number is on the rate board).
Vehicle size limits differ per lot. Please check each facility’s page on Trust Navi.
※No entry/exit outside business hours.
※Light-vehicle spaces cannot be used by standard vehicles.
※Motorcycles cannot park unless in designated motorcycle lots.
※Buses and motorcycles may only park in designated facilities.
※Even within vehicle size limits, cars with roof carriers, aero parts, or modifications may not be allowed in mechanical lots.

Fees

■ Maximum Fee

A “Maximum Fee” means you will not be charged beyond a set amount within a defined time. For example, if the maximum fee is ¥1,000, charges stop once ¥1,000 is reached, making it advantageous for long stays.

■ Repeated Application of Maximum Fee

Unless stated otherwise, maximum fees generally repeat. If not applicable, signage will state “no repeat.”

Payment

■ Payment Methods

Payment machines may accept credit cards, QR, or IC cards depending on the equipment.
Always insert cards correctly; damaged or defective cards may cause errors.
Some machines may not support certain cards.

■ If no change is given and you receive a “deposit slip”:

Please call the emergency contact on the on-site sign or payment machine.

■ If no receipt is issued:

Contact the emergency number with the parking lot name and fee paid. Receipts will be mailed later.

■ If you mistakenly paid for the wrong space number:

Refunds are not possible. Always confirm your space number before payment.

■ If you lost your ticket in a gate-type lot:

Press the “Lost Ticket” button at the exit machine and pay the displayed amount. If you later find the ticket, refunds are available (difference between actual fee and paid fee) with both the receipt and the ticket.

■ Parking Service Tickets/Coins

We sell parking service tickets and coins for businesses and users needing guest parking. (Not valid at all locations.)

Malfunctions & Accidents

■ Will the lock plate damage my car?

Normally no, but non-compliant vehicles may cause unexpected issues. Always follow posted rules.

■ If you hit parking equipment/fences:

Repairs are at customer’s expense. Contact the emergency number.

■ If your car was hit while parked:

The company assumes no responsibility.

■ If items were stolen from your car:

The company assumes no responsibility. Contact the police.

■ If the lock plate is up without a car parked:

Likely a machine fault. Contact the emergency number.

■ Bicycle rack size limits:

Unusual bicycles may not be accommodated.